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Practical guidance: How to respond?
Responding to violence requires judgement and attention to safety. The guidance below will help you act effectively without putting yourself at risk.
Distract the aggressor
Direct confrontation can be dangerous. Instead, try to distract the aggressor — for example by loudly asking for directions, pretending to be lost or mentioning that the police are on their way.
Call for help
Call the emergency number 112 or 986. Describe the situation and location precisely. If you cannot make the call, ask someone else to do it or use an emergency app.
Offer support afterwards
Even if you were unable to intervene during the incident, approach the person afterwards. Ask whether they need help, offer support and help them contact the emergency services.
Keep yourself safe
Your safety comes first. Respond in a way that does not put you at risk. Calling for help from a safe distance may be more effective than direct intervention.
Remember the details
Try to remember what the aggressor looked like — their clothing, height and distinctive features — and which direction they went. This may help the authorities identify them more quickly.
Where to get help
Intervention helpline for people facing a difficult life situation
(including people experiencing suicidal thoughts)
ul. 6-go Sierpnia 1/5 02-843, Warszawa (Ursynów-Pyry)